It is our goal to provide you with the best possible care – care that meets and exceeds your expectations. If at any time we are not meeting your needs in terms of safe, efficient, effective care or excellent customer service, we would like to hear from you.

Those concerns can be addressed by:

  • Talking directly with your caregiver.
  • Discussing the problem with your UVM Health Network – Home Health & Hospice case manager (the RN or PT with overall responsibility for your care) in person or by calling (802) 658-1900.
  • Contacting a UVM Health Network – Home Health & Hospice team manager or clinical director at (802) 658-1900.
  • Reporting your concerns to State of Vermont, Division of Licensing and Protection, Adult Protective Services and Home Health Hotline at (800) 564-1612, the Vermont Office of Health Care Ombudsman at (800) 917-7787 or the State Long-Term Care Ombudsman (for Choices for Care Clients) at (800) 889-2047.